Refund & Cancellation Policy – EmbroGlobal
At EmbroGlobal, we deliver specialized manual embroidery digitizing, test sew-out samples, and custom patch manufacturing. Because our services and products are custom-made to individual client specifications, the following terms apply:
Custom Embroidery Digitizing (Digital Files):
Due to the digital nature of embroidery machine files (EMB, DST, PES, etc.), completed and delivered digital files are non-refundable. To ensure 100% satisfaction and machine-ready quality, we provide unlimited free technical revisions (stitch density adjustments, resizing, pull compensation, and connector optimization).
Test Sew-Outs & Sample Approvals:
For client assurance, we provide digital previews and machine test sew-out samples before bulk manufacturing. Once a physical sample or digital proof is officially approved by the client, production moves to the machines and the order cannot be cancelled or refunded.
B2B Monthly Retainers & Contracts:
Monthly digitizing plans and dedicated capacity contracts are billed in advance on a recurring basis. Monthly subscription fees are non-refundable once the billing cycle begins, but clients may cancel their renewal at any time prior to the next billing date.
Physical Custom Patches (Bulk Orders) & Defects:
Custom physical patch orders cannot be returned or refunded once manufactured. If an order arrives damaged, defective, or significantly mismatched from the approved sample, notify us within 7 business days of delivery with high-resolution photos. We will remake and replace all verified defective units at our expense.
Order Cancellations:
Orders may only be cancelled for a full refund if cancellation is requested before digitizing begins or prior to material procurement and machine setup for physical patches.
For questions, revisions, or support, please contact us at info@embroglobal.com.